Customer support. A person replies.

Questions about your account, an email that never arrived, an invoice or a licence: tell us and our team will help.

Three ways to get help

Email us
Write to support@procuredc.com, or reply to any email we have sent you. Include your organisation's name, and your invoice number for a payment question.
Email support
Read the user guide
Signed in, open Help from the menu for the step-by-step guide to every part of the platform.
Open the guide
Check the FAQs
5 topics, from joining and the PQQ to Verity, confidentiality and billing, plus the key terms explained.
Read the FAQs

The four things people ask us most.

I did not get an email (activation, invitation or booking link)
Check your spam or junk folder and the inbox for the address you gave us. We can resend any email in the journey.
My activation link has expired
Links expire for security. Ask us, or your organisation's admin if a colleague invited you, for a fresh one.
I have paid but I am still locked out
Payment usually confirms within a minute. Refresh the page; if you are still locked after a few minutes, email us with your invoice number.
My organisation is read-only
An invoice is more than 14 days overdue, or the subscription was cancelled. Paying the invoice from its email restores access at once.

Not a customer yet? The quickest way in is a demo.